FAQs
Frequently Asked Questions
1. Are your beard grooming products suitable for all beard types?
Yes. The range covers short, medium, long, thick and thinner beards. If you are not sure where to start, check out our Best Sellers.
2. How often should I use beard oil?
For most beards, daily use works well. Apply a small amount to your palms, rub them together, then work the oil through your beard and into the skin underneath.
3. What is the difference between beard oil, beard balm and beard butter?
Beard oil conditions the beard and skin underneath. Beard balm adds conditioning with more control and light styling hold. Beard butter is softer and richer when you want extra conditioning with less hold.
4. Can I use beard oil, balm and butter together?
Yes. A common routine is beard oil first, followed by a small amount of balm or butter. Use balm when you want more control, or butter when you want softer conditioning.
5. How much beard oil should I use?
Start small. A few drops is usually enough for a shorter beard, while longer or thicker beards may need a little more.
6. How long will my beard oil or balm last?
That depends on beard length and how much you use. With regular use, your beard oil or balm will generally last several weeks to a few months.
7. How should I wash my beard?
Use a beard-specific wash, work it through the beard and skin, then rinse thoroughly. How often you wash depends on your skin, beard length, work and lifestyle.
8. How do I choose a scent?
Check the scent profile on each product page. We list the main notes so you can quickly see if it leans fresh, sweet, woody, spicy, tobacco-inspired or gourmand.
9. Do you make matching products in the same scent?
Many signature scents are available across several RedBeard products. Use Shop by Scent to see what is available in each range.
10. Do you sell men's fragrance as well as beard care?
Yes. Browse our Men's Colognes collection.
11. What ingredients do you use?
Ingredients vary between products. Check the individual product page for the most accurate ingredient information. If you have known sensitivities or allergies, review the ingredient list before use.
12. What if I have sensitive skin?
Check the ingredient list first and consider testing a small amount before regular use. Stop using the product if irritation occurs.
13. Where do you ship and what does it cost?
We ship to Australia and New Zealand only. Australia Standard is $10.95, Express is $14.45, and eligible Australian orders of $70 or more after discounts receive free Standard shipping, while eligible orders of $120 or more after discounts receive free Express shipping. New Zealand Standard shipping is $20 AUD.
14. How long does delivery take?
Orders are normally processed within 1–3 business days. After dispatch, Australian Standard is usually 3–8 business days and Express 1–4 business days. New Zealand Standard is usually around 5–10 business days. Rural areas and carrier delays can take longer.
15. Can I track my order?
Yes. When tracking is available, you will receive tracking details after dispatch.
16. What payment options do you offer?
We offer Afterpay for eligible orders, along with the other payment methods shown at checkout.
17. What if I receive a damaged, faulty or incorrect item?
Contact us as soon as reasonably possible with your order number and details of the problem. We will assess the issue and provide an appropriate remedy in line with the Australian Consumer Law.
18. Do you offer a satisfaction guarantee?
Yes. Contact us within 30 days of receiving your order if you are not satisfied and we will work with you on an appropriate solution. Your statutory rights under the Australian Consumer Law are not limited to 30 days. See our Satisfaction Guarantee.
19. Do you offer wholesale or bulk purchasing?
Yes. We work with barbershops, retailers and other stockists. Visit our Become a RedBeard Stockist page.