Refund policy
🚚 SHIPPING POLICY (What to Expect)
We work fast because we know that no one likes waiting for their beard gear.
📦 Processing Times
Orders are processed within 1–3 business days.
During busy periods (sales, product launches), it may take slightly longer, however we’ll always keep you updated.
🚛 Shipping Times (Australia)
- Standard Shipping: 3–8 business days
- Express Shipping: 1–4 business days
(Shipping times may vary depending on your location; especially rural areas)
💰 Shipping Costs
- Calculated at checkout based on your location
- Free shipping may be offered during promotions
📍 Tracking
Once your order ships, you’ll receive a tracking number via email so you can follow it every step of the way.
⚠️ Delays
Once your order leaves us, delays caused by couriers are out of our control, but we’ll always help where we can.
🔁 RETURNS & REFUNDS
We stand behind our products, but we also keep things fair.
🔄 Change of Mind
Due to hygiene reasons, we do not accept returns for change of mind on used grooming products.
If your item is unused and in original condition, contact us within 7 days of delivery and we’ll assess your return.
❌ Faulty or Damaged Products
If something isn’t right, we’ll fix it.
Contact us within 7 days with:
- Your order number
- Photos of the issue
We’ll offer a:
- Replacement
- Store credit
- Or refund (where applicable)
🚫 What We Don’t Cover
- Normal product variation (natural products can vary slightly)
- Incorrect use of products
- Minor cosmetic imperfections in packaging
📩 Start a Return
Email: redbeardgroomingcoaustralia@gmail.com