Returns & Refunds

Returns, Refunds & Satisfaction Guarantee

We want you to be happy with your RedBeard purchase. This policy works alongside your rights under the Australian Consumer Law (ACL). Nothing in this policy limits or excludes rights you may have under the ACL.

30-day RedBeard satisfaction guarantee

If you are not satisfied with your purchase, contact us within 30 days of receiving your order. Depending on the circumstances, we may offer a replacement, exchange, store credit or refund.

Change of mind

Because grooming products are personal-use items, change-of-mind returns must be unused, unopened and in their original condition and packaging. Contact us within 30 days of delivery before sending anything back. Approved change-of-mind return postage is the customer’s responsibility and original shipping charges are not refundable.

Faulty, damaged or incorrect items

If an item is faulty, damaged, not as described or you receive the wrong item, contact us as soon as reasonably possible with your order number and, where helpful, photos of the issue. We will assess the problem and provide an appropriate remedy in line with the ACL. Statutory consumer guarantees are not limited to 30 days.

Refunds

Approved refunds are returned to the original payment method. Your bank or payment provider may take additional time to show the funds in your account.

Start a return or claim

Email redbeardgroomingcoaustralia@gmail.com with your order number and a short explanation of the issue.