Return and refund policy

We want you to be completely satisfied with your purchase from RedBeard Grooming Co. Australia. If for any reason you are not entirely happy with your order, we offer a hassle-free return and refund policy, subject to the following conditions:

1. Eligibility: - Returns are accepted within 30 days from the date of purchase. - The item must be unused, in its original packaging, and in the same condition as when you received it or minimally used in its original packaging.

2. Return Process: - Please contact our customer support team at redbeardgroomingcoaustralia@gmail.com to initiate the return process. - Pack the item securely and include a copy of your order invoice. - We recommend using a trackable shipping service to ensure the safe return of the item. - Once we receive the returned item and verify its condition, we will initiate the refund process.

3. Refund: - Refunds will be issued to the original payment method used for the purchase. - Shipping and handling fees are non-refundable, unless the return is due to an error on our part. - Depending on your payment provider, it may take several business days for the refund to be reflected in your account.